Online Student Frequently Asked Questions

The Peninsula College Online Learning department supports quality online learning experiences and provides technical assistance for online students and faculty.

Is Online Learning Right For Me?
Take the Online Learning Readiness Assessment

How do I register for online classes?
Registration & Schedules

Can I earn my AA degree online?
Typical student schedule for online AA Degree

How much does it cost and how do I apply?

• Prospective Students
• Tuition & Fees
• International students

I need a tutor, how much does it cost?

• eTutoring is FREE and available at https://www.etutoring.org/index.cfm?e=10
• For additional information contact Michael Mills, Tutor Coordinator, at mmills@pencol.edu or call Michael at 417-7973.

ANGEL QUESTIONS

I forgot my ANGEL Password!
Reset your password at  http://angel.pencol.edu/signon/RequestPasswordReset.aspx

Where can I find an overview of ANGEL? 
Work through the Week Zero tutorial at http://angel.pencol.edu/default.asp

How do I check my grade, take a test, use the discussion forum, and drop box in ANGEL?

• How to run a grade report 1 minute, 19 seconds  Using the Grades tab this video demonstrates how a student would view their grades by running a grade report.
• How to take a test 2 minutes, 45 seconds  Demos the test taking process including the timer, automatic submission, and viewing the results
• How to use a discussion forum 2 minutes, 41 seconds  Covers posting to a discussion forum
• How to use a drop box 2 minutes, 33 seconds  Using the drop box to submit an assignment including how to view the score and feedback.

I need help with my ANGEL class!
The Peninsula College computer labs are staffed with instructors to help you with ANGEL, computers, and can help you work with a tutor.

• Learning center lab hours
• Green River online tutorials
• ANGEL Student Guide

Why can’t I sign into ANGEL?
Possible causes

• Computer keyboard CAPS lock turned on
• Typing error in Username or Password
• Browser mismatch, try Internet Explorer or Firefox
• The quarter hasn’t started so it is too early to sign in

Solutions

• Email Angel Support at angelsupport@pencol.edu
• Email Vicki Sievert, eLearning Coordinator at  vsievert@pencol.edu                                  
• Check your student schedule  for class start dates http://www.ctc.edu/~pens/wts/student/waci003.html
• Contact registration
  Phone: (360) 417-6340
  Toll-free: (877) 452-9277
  Email: admissions@pencol.edu

Why can't I view names to send emails in ANGEL and/or why don't I have a box to type email in?
Possible Cause
You likely have a browser mismatch/version that is too old or new. Safari, Chrome, and AOL are not supported browsers

Solutions 

• Use Internet Explorer or Firefox.
• Get FireFox http://www.mozilla.org/ or use Compatibility Mode for Internet Explorer.

TECHNOLOGY QUESTIONS

How do I get technical help?

• Email Angel Support at angelsupport@pencol.edu
• Email Vicki Sievert, eLearning Coordinator at  vsievert@pencol.edu                                  
• 24/7 tech support from the WAOL helpdesk  http://www.waol.org/general_info/help_desk.aspx
• Call WAOL helpdesk  toll free at  1-866-425-8412

Why did I receive denial of access, timeouts, or API errors?
Possible causes

• Your internet browser version might be too old or too new.
• You internet server provider firewall might be blocking access or the server timeout is set too low.
• Your AntiVirus Software is causing API errors.

Solutions

• Go to the Peninsula College Angel system check and check your browser http://angel.pencol.edu/default.asp 
• Check with Internet Service Provider for firewall disable and timeout setting 

Will my computer handle online courses?
Minimum Technical Requirements:

• Operating Systems: Windows XP, Macintosh OSX
• Browsers: Internet Explorer 7 (if newer, you might need to turn on Compatibility View under Tools)
• Firefox: download for free here http://www.mozilla.org/
• Browsers NOT supported at this time include:  Safari, Chrome, AOL (some features may not function) 

How do I use Tegrity to view class recordings?
Contact your instructor or refer to the Tegrity student guide 

How do I use Elluminate (also called Bb Collaborate) for my instructor's office hour?
Contact your instructor or refer to Bb Collaborate training site

QUESTIONS ABOUT MY CLASS

Didn't I already pay for an access code for class, why won't my access code work?
If you need an access code for a class you should contact your instructor. Peninsula College Faculty Directory http://www.pc.ctc.edu/about/faculty.aspx

Why can't I log onto Webworks or other course websites?
Contact your instructor.

Where is my dropbox submission, my instructor cannot find it?
Possible causes

• Incomplete attachment sequence during submission
• Browser mismatch

Solutions

• How to use a dropbox tutorial
• Use Internet Explorer or Firefox

Can I retake my quiz/test?
Contact your instructor

How do I get my grade changed?
Contact your instructor

Why don't I have a grade for a WAOL class I took?
Email Vicki Sievert, eLearning Coordinator at vsievert@pencol.edu 

If you are unable to find an answer to your question contact Vicki Sievert, eLearning Coordinator at vsievert@pencol.edu